Pet-Urine & Odour Removal

Often, yes. Older, set-in areas are harder than a fresh accident, but we locate the affected areas and treat them at the source. We'll always give you an honest view in your free quote, and the Fresh-Finish Guarantee means if you feel we've fallen short, we re-clean free.

We aim to neutralise the odour at the source rather than mask it with fragrance - that's the whole point of how we work. A scented spray only buys you a day; treating the source is what makes the difference.

Yes. We use WoolSafe-approved, plant-based products that are safe for pets and children, with no harsh chemical residue left behind in your home.

Yes - sofas, chairs and mattresses where pets curl up can all be treated. Upholstery is priced per seat, and we'll confirm everything in your free quote.

Pet-urine treatment starts from £22 per affected area (up to around 20cm), with a £50 minimum job. Your exact price depends on how many areas need treating, and is always confirmed in your free quote before we begin.

Not much - a quick vacuum and clearing small items off the area helps, but it's not essential. Just point out the spots you know about, and we'll take it from there.

Yes. We prioritise plant-based, WoolSafe-approved products, and the products we use are safe for children, pets, and the Lake District environment. They're tough on everyday dirt and stains but gentle on fibres and leave no sticky residue.

Far more than vacuuming. Each clean is a multi-stage process: we move and protect your furniture, pre-vacuum to lift loose and dry soil, then apply a WoolSafe-approved, plant-based pre-spray to break down ground-in dirt. Next we extract the loosened dirt and moisture, and finish by grooming the pile so it dries evenly and looks its best. That's how you get a genuinely deep, longer-lasting clean rather than just a surface refresh.

Our pricing is simple and per-room: £35 per room as a limited-time offer (standard price £45 per room), with transparent quotes and no hidden fees. We have a £50 minimum job - if your total comes to less, we simply charge the £50 minimum so the visit stays worthwhile and we can give every job our full attention. You'll always get a clear, no-obligation quote before anything is booked.

We're based in Penrith and cover homes and holiday lets across the Lake District and Cumbria - including Keswick, Ambleside, Windermere, Kendal, and Carlisle. If you're not sure whether we reach you, just ask and we'll happily confirm.

Five simple steps: (1) you get a free, no-obligation quote; (2) we book a date that suits you, often at short notice; (3) on the day we inspect every room and deep-clean top to bottom with our plant-based products, disposing of all waste water responsibly; (4) we walk through every area with you and re-treat any spot that needs it; and (5) we leave you with tailored aftercare advice to keep your home fresh for longer.

Yes. Our specialist pet-urine treatment detects and neutralises odours at the source rather than masking them, using the same eco-friendly, plant-based products as our core cleans. It's a popular add-on alongside a full carpet clean for homes with pets.

Every clean tackles everyday spills and light marks as standard. For stubborn stains - permanent ink, paint, nail varnish, old tannin, or rust - we offer specialist spot-and-stain removal as an add-on, so you only pay extra for the treatments you actually need.

Drying time depends on your carpet type, the room, and ventilation. If you need a quicker turnaround - for a holiday let, say - we can set up drying fans to speed things up. We'll advise you on the day and leave aftercare tips to help them dry evenly.

It's our promise to stand behind our work. We give you an honest view of what's achievable up front, then clean every area to the highest standard we can. If you feel we've fallen short of that, we come back and re-clean it free - no quibbles, no small print. Every job ends with a walkthrough together, so you can see the result before we leave.